Privacy policy

This policy explains how BulletsFlow ("we", "us") handles personal data when you visit our website or use our quoting software. We are based in the United Kingdom and follow the UK GDPR and the Data Protection Act 2018. Contact: bailey@bulletsflow.com.

Two kinds of data

• Your account data. When you sign up, we're the controller of the details you give us: your email address, password (stored securely hashed, never readable by us), business details and billing status.
• Your customers' data. When you add customers and create quotes, you are the controller of that data and we process it on your behalf, only to provide the service to you.

What we use your data for, and why

• To provide your account and the software (performance of our contract with you).
• To send essential service emails such as sign-up confirmation and password resets (contract).
• To keep the service secure and fix problems, using limited technical logs (legitimate interests).
• To take payment once paid plans launch (contract and legal obligations such as keeping tax records).

We don't sell personal data, and we don't send marketing emails without your consent.

Who we share data with

We use trusted suppliers who process data on our behalf under contract:

• Supabase: database and secure login.
• Vercel: website hosting.
• Stripe: payments, once paid plans launch. We never see or store your full card details.
• An email delivery provider, for service emails.

Some suppliers may process data outside the UK. Where they do, we rely on appropriate safeguards such as UK adequacy regulations or the UK International Data Transfer Addendum.

How long we keep data

We keep your account data while your account is open. If you close your account, we delete your data within 30 days, except where we must keep limited records by law (for example, payment records for tax purposes).

Your rights

You can ask to access, correct, delete, restrict or receive a copy of your personal data, and you can object to some uses of it. Email bailey@bulletsflow.com. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ico.org.uk).

Cookies

We only use cookies that are strictly necessary to keep you logged in and secure. We don't use advertising or tracking cookies.